Payment Plan Request

How Payment Plans Work

When you submit a payment plan request, we’ll review your account to determine if you qualify. If approved, you’ll receive an agreement that must be signed and returned along with a copy of your ID. The agreement will outline your scheduled payment dates.

Kindly note:

• Only the account holder can enter into a payment plan/agreement.
• Your bill will still be considered past due.
• Your current charges must still be paid in full by the due date listed on your bill.
• Late payment charges will not apply to the amount covered under the agreement as long as payments are made by the agreed‑upon dates.
• Late payment charges will apply to amounts not paid by the date listed on the agreement and are calculated as a percentage of your outstanding balance. This charge will appear as a line item on your bill statement.

Important Considerations

• Repeated late payments may void the agreement and the full balance will become immediately due to avoid service interruption.
• Missed payments must be made before the agreement can be reinstated.
• If your service is disconnected because you missed either your current month’s payment or a scheduled agreement payment, the full outstanding balance has to be paid before your service can be reconnected.

A maximum of two payment plans is allowed per calendar year.

Final Notice

You may still receive reminder notices even if you have an active payment plan. If payment is not received by the dates listed in your agreement, this may result in:

• Cancellation of the agreement
• Service interruption

We always aim to avoid service disconnection and encourage customers to stay in touch if additional assistance is needed.

What happens next?

If you need more time, submit your request online in just a few steps.

• If approved, you’ll receive confirmation via email within three business days.

Get started by completing the payment plan application form below.