TCI Government Fuel Factor Relief Program

Who Qualifies For Relief

To qualify each month for the subsidy, residential customer accounts must meet the following requirements each month, as set by TCIG:

• The rolling average of your previous three electricity bills must be below $1,500, using only charges related to the Electric Rate and the Fuel Factor Rate on your bill.
• No current investigation or confirmed findings of meter tampering, unauthorized connections, or electricity theft.

The following accounts are not eligible:

• Commercial accounts;
• Industrial accounts;
• Government accounts;
• Residential customers whose rolling average of their previous three electricity bills is $1,500 or above, using only charges related to the Electric Rate and the Fuel Factor Rate, do not qualify.
• Accounts under current investigation or with confirmed findings of:
  • Meter tampering
  • Unauthorized electricity connections
  • Electricity Theft

How Do I Know If I Qualify

To qualify each month, the rolling average of your previous three electricity bills must be below $1,500, using only charges related to the Electric Rate and the Fuel Factor Rate on your bill, and your account must meet all TCIG requirements.

Example:

April: US$1,200
May: US$1,350
June: US$1,450
Average: US$4,000 ÷ 3 = US$1,333 (Eligible in July's billing cycle)

Eligibility is reviewed each billing cycle using your three most recent electricity bills. This means you may qualify one month and not the next if your latest three-month rolling average changes and is $1,500 or above.

What If I Recently Opened My Account?

If you have less than three months of billing history, your eligibility is still checked each month by dividing the total of your available bills by three. If your rolling average is below $1,500 and you meet all other requirements, you qualify for the subsidy.

If you open a new account during the program, i.e., between July and October 2026, your first month’s bill will automatically qualify since you have no previous bills.

How Much Do You Save

The TCIG Fuel Factor Relief Program protects eligible customers from the full impact of unprecedented global fuel costs. For example, In July 2026, the Fuel Factor Rate rose to US$0.3017 per kilowatt hour across some islands. With the cap set at US$0.22 per kWh, the remaining eight cents (US$0.08) was paid by TCIG. This means a customer using 550 kWh during the month paid US$44.00 (550 kWh x US$0.08) less than they would have paid if charged the actual fuel factor rate.

However, because the capped rate of $0.22 per kWh remains relatively high compared to fuel factor rates experienced earlier this year and in late 2025 of around $0.15 per kWh, the subsidy may not always result in lowering the bill the customer pays during the program period from July to October.

Customers who qualify for the relief program are most likely to see lower electricity bills when:

• The Fuel Factor Rate falls below $0.22 per kWh cap; and
• Their electricity consumption remains the same or decreases.

Customers who are not eligible for the relief and are currently paying the full Fuel Factor Rate would see a reduction in their electricity bill when the actual fuel factor rate falls.

How To Find The Credit On Your Bill

A line item labeled "TCIG Fuel Factor Credit" will appear on the bills of qualifying customers, indicating the value of the assistance provided by TCIG.

Example:

• Fuel Factor Rate: US$0.30/kWh (July bill)
• Maximum Fuel Factor Rate (Cap): US$0.22/kWh
• Government Credit: US$0.08/kWh (The Difference)

If you use 550 kWh in July 2026, you would save approximately: $44.00.